Refund and Returns Policy

AJ RPOMO LLC Refund and Returns Policy
Effective Date: February 11, 2025
Store Address: 150 Ponderosa St, APT 12, South San Francisco, CA 94080
Contact Number: 650-201-1396

At AJ RPOMO LLC, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our refund and return policy below.

1. Returns:

  • Eligibility: Returns are accepted within 30 days from the date of purchase. Items must be unused, in original packaging, and in resellable condition.
  • Non-returnable items: Certain items, such as perishable goods, personal care products, or customized items, are non-returnable.
  • Return Process: To initiate a return, please contact us at 650-201-1396 or via email at [insert email address]. You may also visit our store location at the address above. We will provide you with instructions for returning the item.
  • Return Shipping: The customer is responsible for the shipping cost of returning the item unless the return is due to an error on our part (e.g., wrong item, damaged goods).

2. Refunds:

  • Refund Process: Once we receive your returned item, we will inspect it and process your refund within 7 business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, it may take 5-7 business days for the funds to appear in your account.
  • Partial Refunds: If an item is returned in a damaged condition or shows signs of wear, we reserve the right to issue a partial refund.

3. Exchanges:

  • Exchange Policy: If you would like to exchange an item, please contact us within 30 days of purchase. We will help facilitate the exchange depending on the availability of the requested item.
  • Shipping Costs: The customer is responsible for any shipping fees associated with exchanges.

4. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately at 650-201-1396 or via email. We will arrange for a return, replacement, or full refund at no extra cost to you.

5. Contact Information:

For questions or concerns regarding returns, refunds, or exchanges, please contact us at:
Phone: 650-201-1396
Email: [insert email address]
Store Address: 150 Ponderosa St, APT 12, South San Francisco, CA 94080

Feel free to adjust this policy as needed or add more specific details about your products or services!